Privacy Policy

1. Introduction

Studynexo ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website at studynexo.com or any of our services. By using our site, you agree to the terms of this policy.

2. Information We Collect

We collect the following types of information when you use our services:

• → Personal details: Full name, email address, and phone number when you submit an enquiry or create an account.
• → Order information: Details about your assignment, exam, or course that you provide when placing an order.
• → Usage data: Browser type, IP address, pages visited, and time spent on our site — collected automatically via standard web analytics.
• → Chat data: Messages exchanged through our live chat service (Tawk.to).

3. How We Use Your Information

We use the information we collect to:

• ✓ Process and fulfil your academic service orders
• ✓ Communicate with you about your order status and quotes
• ✓ Respond to your enquiries and support requests
• ✓ Manage your account and track your rewards points
• ✓ Improve our website and services
• ✓ Send important service updates (we do not send spam)

4. Confidentiality

We take your privacy extremely seriously. Your personal details, order information, and any materials you share with us are kept strictly confidential. We do not share, sell, rent, or disclose your information to any third party without your explicit consent, except where required by law.

5. Data Storage & Security

Your data is stored securely using industry-standard practices. We use encrypted connections (HTTPS) across our website and limit access to your personal data to authorized personnel only. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

6. Third-Party Services

We use the following third-party services which may process your data according to their own privacy policies:

• → Formspree — for processing form submissions and enquiries
• → Tawk.to — for live chat support
• → PayPal, Wise, CashApp, Zelle — for payment processing

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise any of these rights, contact us at info@studynexo.com. We will respond within 5 business days.

8. Cookies

Our website may use cookies to enhance your browsing experience and analyse site traffic. You can disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: